bj bajj's Privacy Policy

1. Definitions and Scope

In this Policy, "personal information" means any information that can directly or indirectly identify you. This includes your name, email address, mobile number, date of birth, banking and payment details, and IP address.

This Policy applies to bj bajj's website, mobile application, and all associated digital services. Accessing any third-party service through the platform may bring that party's own privacy policy into effect, for which bj bajj is not responsible.

2. Types and Methods of Data Collection

2.1 Registration and Account Management Information

We collect the information you provide when opening an account — such as full name, username, password, email address, mobile number, and date of birth. A copy of your national ID card or passport may also be requested for identity verification.

2.2 Financial Information

Information related to bKash, Nagad, Rocket, Upay, and bank transfers is collected to process deposits and withdrawals. Transaction details and mobile banking numbers are stored securely.

2.3 Automatically Collected Information

When you use the platform, certain information is collected automatically, including:

• Device type and operating system
• Browser type and version
• IP address and geographic location (approximate)
• Session duration and navigation patterns
• Cookie and local storage data

3. Purposes of Data Use

bj bajj uses your information for the following purposes:

• To create, verify, and manage your account
• To process deposits and withdrawals
• Identity verification to comply with applicable laws and regulations
• To provide bonuses, promotions, and VIP benefits
• To ensure customer service and technical support
• To prevent fraud and unauthorized access
• To improve platform performance and user experience
• To send service-related communications based on your preferences

We do not sell your personal information to third parties. You can also read our About Us page to learn more about these purposes for data use.

4. Data Sharing and Disclosure

4.1 Sharing with Third Parties

bj bajj may share your information with third parties in specific circumstances. These include payment gateway providers, identity verification agencies, and technology service providers. These parties receive only the information necessary to deliver their specific services and operate under their own data protection obligations.

4.2 Legal Obligations

We may be legally required to disclose information to comply with court orders, valid requests from government agencies, or applicable laws. In such circumstances, we disclose only the minimum information necessary.

4.3 Business Transfers

In the event of a full or partial transfer of ownership, merger, or acquisition of bj bajj, user information may form part of the transferred assets. Users will be notified in advance in such circumstances.

5. Cookies and Tracking Technologies

The bj bajj website and app use cookies, web beacons, and similar technologies. Cookies are used to keep your session active, remember your login state, save language preferences, and evaluate platform performance.

Types of cookies:

• Essential Cookies: Required for the basic functioning of the site; these cannot be disabled.
• Performance Cookies: Used to analyze how the platform is used in order to make improvements.
• Preference Cookies: Remember your language, notification settings, and other personal preferences.

You can manage cookies through your browser settings, but disabling certain cookies may cause some platform features to not work correctly.

6. Data Security Measures

bj bajj uses industry-standard security technology to keep your information safe. This includes SSL (Secure Sockets Layer) encryption, which prevents third-party access during data transmission. Payment-related information is stored on specially secured servers.

Our security framework includes:

• TLS encryption for data transmission
• Two-factor verification (OTP) to prevent unauthorized account access
• Automated monitoring to detect suspicious activity
• Restricted staff access policy — only staff who need to can view personal information
• Regular security reviews and audits

Data security is not perfect and no digital system is 100% secure. Even so, we make every effort to minimize risk.

7. Data Retention Period

bj bajj retains your personal information while your account is active. Even after an account is closed, certain information may be retained for a defined period for legal, regulatory, or business reasons.

Once the required period has passed, data is securely deleted or anonymized so that you can no longer be identified from it.

8. User Rights

As a bj bajj platform user, you have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In some cases you may request that processing of your information be temporarily paused.
• Right to Data Portability: You may request a copy of your information in a structured, machine-readable format.
• Right to Object: You may object to the use of your information for marketing purposes.

To exercise these rights, contact our customer support team. Bengali-language support is available 24/7 via live chat and email.

9. Protection of Children and Minors

bj bajj strictly prohibits use by anyone under the age of 21. Age is verified at registration and accounts are reviewed periodically. If it becomes known that information of a minor has been collected, that information is deleted immediately and the relevant account is closed.

Responsible gaming is a priority for us. To learn more, read our Responsible Gaming page, which gives detailed guidance on how to protect yourself and your loved ones.

10. Third-Party Links and Services

The bj bajj platform may integrate third-party services such as payment gateways and game providers. These parties have their own privacy policies, and bj bajj is not responsible for the content or application of those policies.

You are advised to read the privacy policy of any third-party service before using it. For any payment-related questions, contact our support team directly.

11. Response to Data Breaches

If a data security breach is suspected, bj bajj immediately begins an investigation. Affected users are notified in a timely manner based on the nature and extent of the incident. The cause of the breach is identified and necessary measures are taken to prevent recurrence.

If you believe your account security has been compromised, change your password immediately and notify our support team.

12. Policy Changes and Updates

bj bajj may update this Privacy Policy as needed. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, you may be notified via your registered email or through the platform.

Continued use of the platform after changes have been made will indicate that you have agreed to the updated policy. You are therefore advised to read this policy regularly.

13. Contact

If you have any questions, requests, or complaints about this Privacy Policy or your personal information, please contact us:

• Live Chat: Active 24/7, in Bengali and English
• Email: [email protected]

Our support team generally responds quickly and is ready to help you with any privacy-related matter. For answers to common questions, you can visit our FAQ page.